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Getting StartedTicket
Default Support Request Parameters
| Name | Type | Description |
|---|---|---|
| id | int | ID Number |
| did | int | Department ID Number (Database Field: tickets_departments.id) |
| user_id | int | Client ID Number |
| status | string | Ticket Status waiting - Awaiting Response replied - Responded process - In progress solved - Solved |
| locked | int | Ticket Lockout Status 1 - Ticket is locked and client to ticket again 0 - Ticket is not locked and client can write to ticket again |
| priority | int | Ticket Priority Status 1 - Low 2 - Medium 3 - High |
| title | string | Support Ticket Subject |
| ctime | string | Date Created (Y-m-d H:i:s) |
| lastreply | string | Last Response Date (Y-m-d H:i:s) |
| userunread | int | Ticket Reading Status of Client 0 - Not read 1 - Read |
| adminunread | int | Ticket Reading Status of Administrator 0 - Not read 1 - Read |
| service | int | ID Number related to Order ID Number (Database: users_products.id) |
| assigned | int | ID number related to the ID number (Database: users.id) of staff assigned to the ticket |
| assignedBy | int | ID number related to ID number (Database: users.id) of administrator who assigned a staff to ticket |
| custom_fields | array | Content of custom fields defined to ticket |
| message | string | Message If it is at the point to create hook support request, parameter can be used |
Default Support Request Response Parameters
| Name | Type | Description |
|---|---|---|
| id | int | ID Number |
| user_id | int | ID number related to client or administrator (Database Field : users.id) |
| owner_id | int | ID number related to support ticket (Database Field : tickets.id) |
| admin | int | If the response is from administrator or not 1 - Yes 0 - No |
| name | string | Full Name of Responder |
| encrypted | int | If the coming value contains "1" it means the message is encrypted |
| message | string | Message |
| ctime | string | Responding Date (Format: Y-m-d H:i:s) |
| ip | string | IP Address of Responder |
Parameters coming from the hook points related to support request repsonses are divided into two.
| Name | Example | Description |
|---|---|---|
| request |
$params['request']['id'] |
Includes default support during order paremeters. |
| reply |
$params['reply']['message'] |
Includes default support request during order paremeters. |
TicketAdminAreaViewDetail
Displayed on administrator panel support ticket detail.
Return
Return value must be in string or void type.
Hook::add("TicketAdminAreaViewDetail",1,function($params=[]){
return 'write something here...';
});TicketAdminAreaViewDetailSidebar
Displayed on administrator panel support ticket detail.
Return
Return value must be in string or void type.
Hook::add("TicketAdminAreaViewDetailSidebar",1,function($params=[]){
return 'write something here...';
});TicketAdminAreaViewCreate
Displayed on the administration panel support ticket creation screen.
Return
Return value must be in string or void type.
Hook::add("TicketAdminAreaViewCreate",1,function(){
return 'write something here...';
});TicketAdminAreaViewCreateSidebar
Displayed on the administration panel support ticket creation screen.
Return
Return value must be in string or void type.
Hook::add("TicketAdminAreaViewCreateSidebar",1,function(){
return 'write something here...';
});TicketAdminAreaViewList
Displayed on the Administrator panel support ticket list before the table is loaded.
Return
Return value must be in string or void type.
Hook::add("TicketAdminAreaViewList",1,function(){
return 'write something here...';
});TicketClientAreaViewDetailTop
Displayed above the client panel support ticket detail.
Return
Return value must be in string or void type.
Hook::add("TicketClientAreaViewDetailTop",1,function($params=[]){
return 'write something here...';
});TicketClientAreaViewDetail
Displayed above the responses on the client panel support ticket detail.
Return
Return value must be in string or void type.
Hook::add("TicketClientAreaViewDetail",1,function($params=[]){
return 'write something here...';
});TicketClientAreaViewCreate
Displayed on the client panel support ticket creation screen.
Return
Return value must be in string or void type.
Hook::add("TicketClientAreaViewDetail",1,function(){
return 'write something here...';
});TicketClientAreaViewList
Displayed on client panel support ticket list.
Return
Return value must be in string or void type.
Hook::add("TicketClientAreaViewList",1,function(){
return 'write something here...';
});TicketClientCreated
Called after creating a client support request.
Return
Not Supported
TicketClientCreateValidation
Called after creating a client support request.
Return
Return value must be in string or void type.
Hook::add("TicketClientCreateValidation",1,function($params=[]){
return ['error' => 'write something here...'];
});TicketAdminCreated
Called after administrator creates support request.
Return
Not Supported
TicketAdminCreateValidation
Called after administrator creates support request.
Return
Return value must be in string or void type.
Hook::add("TicketAdminCreateValidation",1,function($params=[]){
return ['error' => 'write something here...'];
});TicketClientReplied
Called after responding client support request.
Return
Not Supported
TicketClientReplyValidation
Called after responding client support request.
Return
Return value must be in string or void type.
Hook::add("TicketClientReplyValidation",1,function($params=[]){
return ['error' => 'write something here...'];
});TicketAdminReplied
Called after administrator responds support request.
Return
Not Supported
TicketAdminReplyValidation
Called after administrator responds support request.
Return
Return value must be in string or void type.
Hook::add("TicketAdminReplyValidation",1,function($params=[]){
return ['error' => 'write something here...'];
});TicketAdminUpdated
Called after administrator updates support request.
Return
Not Supported
TicketDeleted
Called after the support request is deleted.
Return
Not Supported
TicketReplyModified
Called after support request response is updated.
Return
Not Supported
TicketReplyDeleted
Called after the support request response is deleted.
Return
Not Supported
TicketSolved
Called after the support request is marked as solved by administrator or client.
Return
Not Supported
TicketLockChange
Called after support request lockout status is changed.
Return
Not Supported
TicketDepartmentChange
Called after support request department is changed.
Return
Not Supported
TicketPriorityChange
Called after support request priority is changed.
Return
Not Supported
TicketStatusChange
Called after support request status is changed.
Return
Not Supported
TicketAssignedChange
Called after the person assigned with support request is changed.
Return
Not Supported
TicketServiceChange
Called after the service associated with support request is changed.
Return
Not Supported
